Last Updated: August 2026
At Rishon General Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- A valid invoice or proof of purchase is required.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Perishable food items
- Fresh fruits and vegetables
- Dairy products
- Frozen foods
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the package (if applicable)
After verification, we will arrange a replacement or refund.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Processing times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your bank or payment provider.
- If the refund is still not received, contact our support team.
6. Exchanges
We only replace products that are:
- Damaged
- Defective
- Incorrectly delivered
To request an exchange, contact us before returning the item.
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was delivered.
- The product arrived damaged.
- The product is defective.
Shipping charges are non-refundable unless the return is due to our error.
8. Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
9. Contact Us
If you have any questions regarding refunds or returns, please contact us:
Rishon General Store
📧 support@rishongeneralstore.com
📞 +91 7208103752
📍 Kalyan (W), Mumbai, Maharashtra, India
Note
For hygiene and food safety reasons, certain products such as fresh groceries, dairy items, frozen products, and opened personal care products are not eligible for returns unless they are damaged or defective upon delivery.